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Capability Matrix
Technology Solutions & Services (TSS) Competency Level Relevant Experience
Enterprise Architecture Proficient
  • Solution architecture
  • Business Applications
  • Engineering & Manufacturing
  • Finance / Controlling / Tax / Customs
  • Supply Chain Management
  • Human Resource
  • Sales and Marketing
  • Data and database Architecture
  • Network Architecture
  • Infrastructure Architecture
  • Application Architecture
  • Information Security Architecture       
Infrastructure Services Expert
  • End-user computing devices desktop, laptop, thin client
  • DNS, DHCP, Email, AD/LDAP
  • PBX
  • Call Manager
  • Station Services
  • IP Telephone and soft-phones
Data Center & Hosting Expert
  • Load-balancing
  • High-availability, redundancy and replication
  • Disaster Recovery Planning processes and procedures
  • Backup/Restore/Archive
  • Site management
  • Power management
  • Physical and access security
End User Computing Expert
  • Desktop applications
  • Operating systems
  • Configuration and systems administration
Application Development Expert
  • SDLC
  • Functional Specification
  • Technical Specification
  • Programming
  • Systems analysis
  • System Design
  • Database design
  • Systems testing and UAT
Life Cycle Management Expert
  • Change management
  • Release Management
  • Configuration management
  • License Management (renewal & maintenance)
  • Hardware/Software Maintenance
  • Asset management
  • OLA and SLA
  • Escalation and rapid response management
  • Release management
  • Compatibility and compliance management
  • Documentation Management
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